transportation broker Tag


THE AMT STORY Our approach is simple; we provide solutions to your logistical problems. We have spent the last 20 years fine tuning our approach to ensure that we can provide only the best customer support. A.M. Transport are leaders in transportation solutions, providing their customers with ongoing support from start to finish, and thereafter. With over 20 years of experience, we stand by our core values; integrity, commitment and consistency. Our dedicated team share a passion for the industry, ready to provide new and innovative solutions with our forward-thinking approach and love for what we do. It isn’t any wonder why our customers keep coming back! ...
3PLCarrier ManagerCustomer Service

By Justin Hatten, CTB As a carrier manager at AM Transport Services, communication is key when dealing with issues on a daily basis. AM Transport prides itself on customer service and when a carrier is running behind for a pick up or delivery, it is vital for a carrier manager to gather information so they can pass that on to the account managers, who quickly alert the shipper and receiver. If a delay occurs during the transportation of a shipment, a carrier manager’s responsibility is to follow up with the driver and/or dispatcher to find out why, whether it be hours of service, a flat tire, a mechanical breakdown, an accident, heavy traffic or inclement weather. Once this information is relayed to the account managers, they reach out to the customer and provide a detailed explanation and an updated ETA. As soon as a load is booked, a carrier manager should begin an e-mail chain with the carrier confirming that they received the rate confirmation and understood the terms of the shipment. Although this can be done over the phone, an e-mail serves as an important line of communication in writing and a search tool. While delays are the most common problems carrier managers handle, in certain instances, a customer may ask that a load be returned due to damages or the wrong product being loaded on a trailer. When that situation arises, a carrier manager contacts the carrier to see what rate they would need to take the load back to the shipper. If that isn’t an option due to capacity or cost, locating a warehouse where the product can be stored until an available truck is found to return it is another possibility. After a load is delivered, carrier managers follow up with the carrier to make sure there were no shortages, damages and overcharges or possible detention at the shipper and/or receiver. If damages are reported, carrier managers immediately request photos and paperwork from the driver before the account managers contact the customer to make them aware and confirm that there will not be a claim. In a fast-paced environment at AM Transport where the phone is constantly ringing and e-mails are piling up throughout the day, mistakes can happen, but these can be minimized by constantly communicating with co-workers, carriers and customers via phone and e-mail. After covering a load, it is important for a carrier manager to make sure the carrier sends back a signed rate confirmation, which includes carrier pay, the AM Transport load number, the commodity and weight, equipment type needed, a pick-up/reference number, addresses and hours for the shipper and receiver and special instructions, such as pick-up/delivery appointments, possible lumpers and driver assist. Once the rate confirmation is received, it is imaged into the AM Transport load along with other documents pertaining to the shipment. Before heading out for the day, a carrier manager should carefully check over all the loads on their dispatch screen to make sure everything has been picked up and delivered or are on track. If a load is picking up or delivering in the evening/overnight or on weekends, the after-hours team or Saturday-morning worker needs to be provided with a carrier contact and ETA along with possible lumpers. While not every shipment goes smooth, communication is the one thing we can control at AM Transport....
3PLSalesSelf ImprovementUncategorized

By Jordan Pottorff, CTB Today marks two years since I joined the AM Transport team. It’s been a wild two years - both personally and professionally – but there’s something about AM Transport that makes me eager to come to work. First, you have to understand the culture AM Transport has worked to create. We have a great group of people who genuinely like each other, we do a lot of fun stuff as a team and in our community, we have a variety of great music playing throughout the day, and we care about what we do. I know all of this having now spent two years with the company, but I accepted the job offer to join AM Transport with relatively no knowledge of the transportation industry or the company as a whole. I was a sports writer by craft before moving back to my hometown of Olney, and despite knowing of AM Transport’s existence since I was a kid, it was a blind leap into a new career. Since June 15, 2015, I’ve learned more about the transportation industry than I can wrap my brain around. I walked in the doors for the first time not knowing the difference between a dry van and a reefer, let alone what it took to book a load, and now feel comfortable talking about the upcoming ELD mandate, technology trends, customer & carrier expectations, our service offerings and more in this ever-changing industry. A few weeks of in-depth training got me to the point where I could fly solo - albeit with training wheels and countless questions to a handful of experienced coworkers - and start down a two-year road that had me spending nine months as a carrier manager before joining the sales team last Spring. The nine months spent as a carrier manager laid the foundation of my knowledge in the transportation industry and gave me a good idea of what it takes to be a valued partner in this industry. There were highs and lows that seemed to change by the hour on any given day, but I found being consistent and level-headed was usually the answer no matter which way the pendulum swung that day. When I decided to take on the opportunity to move to the sales side of the business, I had very limited experience in sales but knew I was excited to get started. Since joining the sales team, it’s been anything but easy. There are countless obstacles to overcome as a broker looking for freight in an unfavorable market but that’s where consistency truly is key. I remember landing my first customer relatively quickly and thinking it would continue from there. Like any worthwhile endeavor, I hit a wall and the frustration followed shortly after as the common rejections – “we don’t work with brokers”, “we have an annual bid, call back at the end of the year”, “you’re pricing isn’t competitive”, “we have our own trucks” – came in tenfold, and that doesn’t even mention the hundreds of voicemails that are commonplace in this position. I’d be lying if I said the rejections didn’t wear me down but that’s where the consistency and remaining level-headed became so important for future successes. I, along with Rob, Jason & Heath, knew a change was needed in our approach to land new business, and like the future of this ever-changing industry, we’ve leaned on technology to get over some hurdles. Now it obviously takes more than investing in good technology to see more victories in the sales world but it gave us an advantage that has led to more of a niche in the transportation world as we continue to develop our targeted approach to add new customers. The past two years have flown by. It took a little bit of time to feel completely comfortable in my new position, but the culture and passion the company and my coworkers' display have me 100% confident a bright future exists for both myself and AM Transport as a whole. Onward and upward!...

Our team is passionate about transportation which is why A.M. Transport strives to deliver a full-house package. We are there from start to finish, and thereafter. ...
3PLConferenceThird-Party LogisticsTransportation

By Erik Jensen, CTB When I found out I would be attending the 2017 TIA Conference in Las Vegas, Nevada, I was extremely excited. I’ve been working at A.M. Transport for four years and always look forward to hearing about the conference and the wealth of information attendees come away with. I wanted to take advantage of the opportunity, so I leaned on Mike and David who would attend the conference too with questions as simple as “What should I wear?” to searching questions such as “What do you enjoy the most about the conference?” And while I knew the experience would provide me with new-found perspectives, I was surprised at how much there was to take in when we arrived. The conference exceeded my expectations in three particular areas: 1) the sessions with so much industry knowledge shared on panels and by speakers, 2) networking and meeting with new industry friends, 3) the trade show and exposition where I demoed and tested some great technology. I am an information junkie, so the education sessions were my favorite part of the conference (I ended up attending nine specific sessions). These sessions ranged from “How are Shippers Leveraging Their Relationships With the 3PL Community?” to “The Path to Growing a Freight Brokerage” to “I’m With The Government And I Am Here To Help: 3PL Rules And Regulations.” I didn’t attend a session that didn’t enlighten in some way, but the Economic Update really stoked my interest. Noel Perry of Transport Fundamentals and FTR Associates shared a bunch of eye-opening information that I’d be happy to share if you have any interest in it. I’m pretty sure I have about eight pages of notes. Networking and meeting new people was a blast. Folks were nice and willing to share tidbits of information that helped make their companies successful. As a first-time attendee, I found it a bit shocking. I’m pretty competitive—so it was odd to see 3PLs and brokers sharing ideas and methods with their competition. But this is what makes the TIA Conference so special; everyone wants to see everyone else succeed. I spoke to people in the industry for just a couple years and others who’ve been in it for 40+ years. Each person shared the same inspiration for their craft and desire to keep learning. I felt as if I’d walked into a group of old friends and left with the intention of keeping in touch to share thoughts and information as we continue our growth process. The Exhibition Hall (trade-show) was something else.  The big-shots were there with impressive booths displaying their products. It was thrilling to see how other systems worked in comparison to ours. While I had fun checking out the displays, I really enjoyed talking to the younger start-up companies that were trying to get their feet in the door of our industry. They had great products and a lot of initiative. Most of these companies are attempting to automate the mindless daily processes that eat our time. I have a feeling a few of them are on to something big. And yes, we were in Las Vegas, so of course, I had to do a little bit of gambling. And yes, I lost. It’s ok, though, because I gained more from four days than I lost at the table (I did have a little explaining to do to my wife—she’s not much of a gambler). Overall, I had a great time and expanded my knowledge base at the TIA Conference. I’m still processing the unforgettable experience, and I sure hope I have the opportunity to attend again. As for those eight pages of notes—I do have them. And if you are interested in hearing more about the individual sessions, give me a shout. I’d love to share....

We’d love to hear from you and your business – want to get a quote, chat about how we’re improving the industry, or just looking for more information? Feel free to give us a call or submit a web query below, and we’ll be in touch soon! ...

Our approach is simple; we provide solutions to your logistical problems. We have spent the last 20 years fine tuning our approach to ensure that we can provide only the best customer support. A.M. Transport are leaders in transportation solutions, providing their customers with ongoing support from start to finish, and thereafter. With over 20 years of experience, we stand by our core values; integrity, commitment and consistency. Our dedicated team share a passion for the industry, ready to provide new and innovative solutions with our forward-thinking approach and love for what we do. It isn’t any wonder why our customers keep coming back! ...

A.M. Transport prides itself in being committed to building and adding value to the Richland community through sponsorships, volunteering programs, participating in local events and providing financial assistance and business expertise with hopes of continuing to see our community flourish. ...

Are you passionate about the transportation industry? Do you consider yourself to be a forward-thinking team player? That’s great! At A.M. Transport, we are passionate about evolving within our industry and to do so, we need people just like you. A GREAT TEAM OF PEOPLE Everyday, we are surrounded by some of the best and brightest folks in (and around) Richland County COMMUNITY FOCUSED We want to help – to provide our time, energy and resources to make our community (and its residents) stronger and more self sustaining OUR CULTURE It’s a great culture and a place where you can take pride in the work that we do RESPECT For each other and everyone with whom we come in contact TECHNOLOGY DRIVEN We are continuing to find and develop software and tools to better serve our customers, our carriers and our company ACTIVITIES AND CONTESTS Golf outing / Halloween Party / Christmas Party / Dodgeball / Bowling / March Madness Basketball Tournament / Beard Growing Competition / Cornhole Tournament / Paintball ...